MediTrack AI

The Challenge

The clinic was processing 200+ daily patient inquiries via phone. Receptionists were overwhelmed — scheduling one appointment took 8–12 minutes. After-hours requests went entirely unanswered, causing lost bookings and frustrated patients. The team needed relief without hiring more staff.

Our Approach

We built a conversational AI triage assistant on top of GPT-4, tightly integrated with the clinic's existing scheduling API. The bot handles symptom intake, appointment booking, prescription renewal requests, and a full FAQ — 24 hours a day. Sensitive cases are escalated to a human automatically. A lightweight Next.js admin panel gives staff real-time visibility into conversation logs, unresolved threads, and booking volume.

• GPT-4 fine-tuned prompt chain for medical triage — conservative escalation thresholds
• FastAPI backend with async task queue for instant webhook responses
• Bidirectional sync with the clinic's scheduling system via REST + polling fallback
• HIPAA-aligned data handling: no PII stored in LLM context, all logs encrypted at rest
• Admin dashboard with live conversation feed, resolution metrics, and export